Letter from #customer

Hello again. With last weekend’s glorious sunshine arriving not a moment too soon and Easter a distant memory on the chilly horizon I’m mindful that it’s been a while since my previous update. (I’m hoping the heatwave will be repeated sooner rather than later….)

Having said that, I’m finding that the major events I wrote about then haven’t moved forward dramatically.

One of the biggest developments since my last post is the go-ahead from the CMA to our joint venture with United Utilities, details of which you’ll find on Streamline, Pipeline and my last update. We (Unison STW) are still pushing for further clarification over the joint venture; in particular to help our Business Services colleagues facing the choice of moving to Stoke (an option not favourable to the vast majority of them) or redeployment (the details of which, at this point, are sketchy to say the least). I’ve heard questions from colleagues over the option of voluntary redundancy especially after the BBC website reported this was an option on the table for employees – this is a significant issue affecting around 70 colleagues so we’ll continue to keep this in the spotlight.

Alongside our GMB colleagues I and our Unison branch secretary Paul Gibbons have also been involved in the developments in COSC. We’re currently talking with the company about shift changes in COSC plus other, wider ranging, issues. It’s early days yet as we’ve in discussions for only a couple of weeks or so but the joint unions have a huge part to play here.

Finally, a reminder to find out what else is happening by checking out the #customer business forum page on SharePoint.

You’ll find issues and topics which may be affecting your workplace if you’re in #customer.

That’s all for now – I’ll be back with another update shortly. Have a good weekend.


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